Over 300 Strong. The August Installer Network.

Sometimes, we can all use a little help. Even though we designed the August Smart Lock to self-install in 15 minutes, it’s nice when a professional shows up to save us some time or fix issues like a problematic door.

To make that easy, August has trained a network of over 300 licensed locksmiths in the US who can stop by on a moment’s notice and help you install an August Smart Lock. Each installer is vetted by August and then goes through a training program to ensure they can install our locks quickly and securely.

Depending on where you live, environmental factors like temperature, humidity and age can also impact the performance of your door and therefore your lock. The August Installer Network can get your door in excellent shape as well as recommend ways to further secure your home or keep energy costs down. Our installer network has also completed custom jobs, ranging from mortise lock customization to installing August locks on doors with molding.

A standard installation, which includes removing your thumb turn and installing the August Smart Lock, will cost around $100. Additional work, like aligning a door or a custom install is billed at the installer’s normal rate. To schedule an appointment with a locksmith from the August Installer Network, simply ping us at support@august.com or locate a locksmith near you.

We are always looking for talented locksmiths to be a part of our program. If you are interested, let us know here.

Check out how easy August is to install:
Preparing the Door for Installation
Identify Your Lock Brand
Selecting the Mounting Plate
Selecting the Correct Adapter
Mounting August
Setting up August

Team August

August Smart Lock Now Available At Apple Stores Nationwide

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We are excited to announce that August and Apple have partnered to make August Smart Locks available for purchase at Apple retail stores in the US. August will be available in stores nationwide for $249.99, beginning this week.

Why did August pursue retail distribution?

We did it based on user feedback. Thousands of our early supporters indicated that, because the August Smart Lock needs to fit the look and feel of their homes, they would prefer to see the product in person and understand the installation requirements. To that end, we partnered with Apple — a company committed to building world-class products and providing an excellent consumer experience at their stores.

What about preorder customers?

August’s online store is backordered due to demand but our manufacturing line is rapidly scaling to fulfill all orders. Customer orders have been shipping since August 25th, in the order they were received. In addition, for our pre-order customers (those placing orders on or before August 25th), we are also honoring the original price of $199 which is lower than the retail price of $249.99. Based on recent increases in customer demand, we expect it will take up to 90 days for us to fulfill orders placed today, with many shipping sooner than that. Please note that August does not charge credit cards until your order is ready to ship.

Why couldn’t you fulfill all preorders before going to retail?

Candidly, it was a tough call. The main reason we are going to retail is because many of our early supporters have consistently asked for alternatives to a purely-online purchasing experience. They’d like to see the product in person, understand the installation requirements and ensure the look and feel fits with their home. To balance their needs against those of our online store customers, we (a) began shipping early to preorder customers on August 25th, (b) are maintaining the $199 price for pre-order customers and (c) opted to partner with Apple to take this product into a retail purchasing experience.

We’d like to point out that retail is a tough market for a startup to navigate, especially during the year-end holidays. We’ve seen more than enough demand through our online store. If August were optimizing just for margin, online would have continued to be our only channel. It was a difficult decision but our only motive in providing a retail option was to better serve our early supporters.

Where is the best place for me to purchase August?

Our goal is to support all August customers regardless of where they purchase the product – at August’s online store or at Apple Stores. If you ordered on or before August 25th, we recommended keeping your spot in the line to benefit from the $199 preorder price. If you’d like to pick up an August Smart Lock right away, visit an Apple Store near you.

Are you shipping internationally?

August will be expanding international distribution in the near future. We are currently focused on serving our US-based customers and ensuring they have an exceptional experience.

Anything else?

You can always find details about the August Smart Lock on our website. August’s customer support team is also available to answer your questions at support@august.com.

We have enjoyed August as a part of our own homes while developing the product, and can’t wait to share the experience with you.

Thank you,

The August Team